At EasyPharmacyHub.com, your satisfaction and safety are our top priorities. We strive to ensure that all our products are delivered in perfect condition and meet the highest standards of quality. However, due to the nature of pharmaceutical products and regulatory guidelines, our return policy has specific conditions outlined below.
1. Non-Returnable Items
For health and safety reasons, we are unable to accept returns or exchanges on the following:
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Prescription medications
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Over-the-counter (OTC) medications
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Refrigerated or temperature-sensitive items
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Opened or partially used products
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Personal hygiene items (e.g., thermometers, face masks, etc.)
These restrictions help us maintain the integrity and safety of our products, in accordance with applicable healthcare regulations.
2. Returnable Items
You may be eligible for a return or replacement if:
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You received the wrong item
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The item was damaged or defective upon arrival
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The product was delivered past its expiration date
To qualify, the product must be:
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Unopened and unused
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In its original packaging
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Returned within 7 days of delivery
3. How to Request a Return
If your order meets the returnable criteria, please follow these steps:
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Contact Us:
Email our support team at support@easypharmacyhub.com or call (406)-284-5554 within 7 days of receiving your order. -
Provide the Following Information:
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Order number
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Product name(s)
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Reason for return (with photos if applicable)
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Await Authorization:
Our customer service team will review your request and, if approved, issue a Return Authorization Number (RAN) with return instructions. -
Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
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We recommend using a trackable shipping method.
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4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed to your original method of payment within 5–10 business days.
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Shipping fees (if any) are non-refundable unless the return is due to our error.
5. Order Cancellations
Orders can only be canceled before they are processed for shipping. Once your order has been dispatched, it cannot be canceled or modified.
To cancel an order, contact us immediately at support@easypharmacyhub.com with your order number.
6. Contact Us
If you have any questions about our return policy, feel free to reach out:
📧 Email: support@easypharmacyhub.com
📞 Phone: (406)-284-5554
📍 Address: 9066 Green Lake Drive Chevy Chase, MD 20815
🌐 Website: www.easypharmacyhub.com
Note: This policy is subject to change without prior notice. Please refer to this page for the most up-to-date version.